FAQs
Any other questions? Write email to Paris@a-unefille.com
Q: What are the shipping procedures at a. unefille?
A: After the payment is confirmed, we will complete the purchase list by the order of system notification in 3-5 working days. Then we will move to the pickup and packaging, and arrange the shipment as soon as possible.
Our shipping methods include:
Taiwan：T-Cat delivery
Hong Kong／：SF Express
Other regions：DHL
After the shipment, we will send our clients an email detailing information of the shipment as well as the tracking number.
Q: Why are customs duties sometimes charged on international parcels?
A: All items purchased from this website are shipped from our Taiwan location.
Orders delivered within Taiwan will not incur any customs duties.
For deliveries to other countries, customs and import regulations vary from country to country and may change without notice.
Depending on each country’s customs policy, international parcels may occasionally be selected for inspection and subject to import duties or VAT upon arrival.
Example:
Since Brexit, the United Kingdom has strengthened customs checks and started imposing import duties on incoming parcels from abroad.
Because such inspections and charges are determined by local customs authorities and cannot be predicted in advance, customs duties and import taxes are not included in our shipping fees, and are the responsibility of the recipient.
Q: How do I apply for refund／exchange?
A: If the merchandise does not adapt to your needs, please reply directly to your order email, or contact our customer service by: boutique@a-unefille.com, with the order number and the item name you wish to be treated.
We will reply within 2 working days with detailing return information. Please send the product in its original condition to the provided address. We will proceed to the refund or replacement processes as soon as we receive the parcel and confirm that the content is correct and in good condition.
Please note: Some items, such as “made to order” series or other specific items, are marked on the product page as non-refundable. These items are not subject to the procedures stated above.